waited Help Center

Can’t find your question here? Write to us at contact@waited.app.

I forgot my password

1. On the login screen, tap “Forgot password?”.
2. Enter your username and your recovery code (shown when you signed up, format XXXX-XXXX-XXXX-XXXX).
3. Choose a new password. A new recovery code appears: write it down.

Without a recovery code, we can’t check that the account is yours, so it can’t be recovered.

I got a new phone

Just log in as usual. Your photos are encrypted with a key that never leaves your old phone, so photos received before the switch can’t be opened on the new one. New photos can.

Credits

Conversation credits: earned by taking on a friend’s challenges, sending them photos and keeping your streak going, usable only on their photos (in a group, on the group’s photos). Universal credits: earned by inviting friends, valid everywhere. Nothing is for sale in waited. 1 credit = 1 hour less waiting.

Every photo you send a friend earns you 2 credits in your conversation, up to 3 times a day per friend. To invite someone without the app, choose “Someone without the app?” when sending, or share your profile: as soon as they join waited through your link, you get 10 universal credits (up to 10 times a month) and they get 5. Keep track of your invitations in Profile.

Streaks: your streak counts the days in a row on which you and your friend each sent the other at least one photo (days in Paris time). Miss a day and it starts over. At 3, 7, 14, 30, 50, 100, 200, and 365 days, you each earn as many credits as days in your streak, in your conversation (30 at most). When it’s about to end, a banner in the conversation reminds you.

Groups and moments

Create a group from Messages (“New group”) with 2 to 9 of your friends, or from a one-on-one conversation (“Add someone”): your conversation together stays as it is. A group has 3 to 10 people, you included, and its name is optional.

• The group’s moment: everyone posts one photo (posting again replaces it), and nobody sees anything until everyone has posted. The first photo starts the moment; it lasts 24 hours by default, or 48 hours or 7 days. Once everyone has posted, the photos open for all and the group’s counter gains a moment. When time runs out, it opens for those who posted (from two photos on), and those who didn’t post see nothing; the counter doesn’t move. From the group’s page, you can nudge those who haven’t posted yet.
• A photo to the group: the same photo goes to everyone, with its rules applied to each person separately: their own wait, challenges, questions and credits. You see where everyone is under the photo.
• Seeing photos again: in a group, photos (the moments’ and those sent to the group) can be seen again as often as anyone likes by default, until they’re automatically deleted (for moments, 7 days after they open by default, or 1 or 30 days, as the group chooses). To have yours open only once, turn on “View once” in the group settings, under “Your photos in this group”.
• No admin: anyone can rename the group, set how long moments last and how long their photos are kept, add their friends or remove someone. A new member sees nothing that was sent before they joined. You can leave a group at any time, from its settings; when only two people are left, the group closes, and their conversation carries on one-on-one if they follow each other.
• One group per crew: same people, same group. If you’re already all together in a group, the app offers to open it instead of creating a second one: its moments and its counter carry on. The same goes when you add someone: if the group would become identical to another one, the app offers to open that one instead.

Report or block someone

In a conversation, tap “…” → Report or Block. On a photo you received, tap “Report”: the photo goes to our moderation team along with your report. Reports involving a minor are handled first.

Delete my account

See account deletion.

Frequently asked questions