We’ve got you.

Can’t find your question here? Write to us at contact@waited.app.

I forgot my password

1. On the login screen, tap “Forgot password?”.
2. Enter your username and your recovery code (shown when you signed up, format XXXX-XXXX-XXXX-XXXX).
3. Choose a new password. A new recovery code appears: write it down.

Without a recovery code, we can’t check that the account is yours, so it can’t be recovered.

I got a new phone

Just log in as usual. Your photos are encrypted with a key that never leaves your old phone, so photos received before the switch can’t be opened on the new one. New photos can.

Credits

Conversation credits: earned by taking on a friend’s challenges, usable only on their photos. Universal credits: bought in the app, valid everywhere. 1 credit = 1 hour less waiting.

A purchase isn’t showing up? Close and reopen the app: it’s added automatically. For a refund, go through the App Store or Google Play (see the terms of sale).

Report or block someone

In a conversation, tap “…” → Report or Block. On a photo you received, tap “Report”: the photo goes to our moderation team along with your report. Reports involving a minor are handled first.

Delete my account

See account deletion.